Archive for the 'JetBlue' Category

by mkeefe on Dec 19th, 2012

Why Most Airlines Suck and jetBlue doesn’t

It all began with me arriving at BOS (Logan airport) about 2 hours early to catch a flight to ORD (O’hare). Upon seeing the massive check-in line I quickly jumped to the kiosk which usually gets you in and off to TSA quite quickly. Except when half the kiosks are offline and then the one I do use says I need to see a Front Desk Attendant. Alright, off to a great start. I go back to the line, plead with the ticket checker to let me skip ahead as I have now wasted 20 minutes at the kiosk and I get the best response ever “Sorry, I can’t help you.. have you tried the kiosk?” .. ummm, yah.. came from there. Okay, anyways I wait in line once again.

Finally about 40 minutes before my flight leaves (not boards, but leaves) I arrive at the longest TSA line ever. I quickly realize AA’s system is slow as dirt today and a few other travelers are stuck in line for the same departure time. We try to flag down a few attendants, but that is pointless as they only tell you they can’t help. After about 15 minutes of slow line moving I ask the other travelers to hold my place in line and i’ll go up to the front and ask around for assistance. Luckily one TSA agent is helpful and tells me to go back and get the others for expedited screening (read: mandatory body scanner) but we are a little closer to the plane at least. After 2 hours of hell, waiting and unhelpful AA staff, I arrive at my plane 5 minutes after it was supposed to leave the gate.. phew, horrible experience with American Airlines is over, or is it?

In something similar to an episode of the twilight zone I arrive to ORD in hopes of quickly getting through check-in, TSA and get some food while I wait for my plane.. and if I flew jetBlue I probably could have. However since AA is destined to make my life hell they once again tell me the ticket is un-linked and in one case, not paid. How is this even possible? Its not like this is Joe’s Airline from the midwest. Well thankfully after trying the kiosk (yes, they made me) and getting a manager I was able to get some quicker assistance. This time it was a bit less eventful, the desk attendant just called corporate, got some override, typed in a bunch of numbers (all the while telling me what it is she’s doing) and I got a ticket. Oh but thanks to all these delays I have 40 minutes to get through TSA onto my flight. Luckily for me this attendant walks me to TSA and gets my priority placement (front of the line) to get through and get some food!

One of the worst flight check-in experiences i’ve ever faced and unlucky for them its the first and last time i’ll fly American Airlines.

Now, how would this have unfolded if it were jetBlue? Well first the kiosk would recognize me, but on the off chance it didn’t, I would find an attendant in blue, explain the issue and they would walk me to the front of the line or close (if others are in the same process) and quickly get me to the plane. Doubt it? Well a while back I had a client book a flight and they misspelled my name, so of course the validation failed upon check-in. After two forms of ID and a couple key presses later I have a boarding pass in hand, no convoluted trouble-codes (VCR, wtf is that?) and unhelpful attendants.

Of course your mileage and experiences may vary, but this traveler will be sticking with jetBlue whenever possible.

So, in closing:

Why jetBlue runs circles around the competition

  • Free drinks (okay, AA had this)
  • Free snacks (not on AA, I got a free cookie since they couldn’t find it in the system)
  • In-flight TV, at your seat and even includes XM radio
  • First bag free

 
What jetBlue could add to be near-perfect

  • In-flight WIFI. AA did have this (for a fee) and it was very useful
  • Offer Passbook support in their mobile app
  • Bring back Munchies mix

 

Update: From jetBlue on my horrible experience.

by mkeefe on Dec 22nd, 2008

A true vacation

Just returning from a real vacation in almost 6 months I figured I would write about it. Beware, there is only a bit of tech geekery within this posting! This trip had two parts, and in fact it all started at the Apple store.. go figure.

Before I took off last Thursday (Dec. 11th) I headed to the Apple store to pick up a new MacBook Pro, and so far I am very pleased with it.. more on that in another post.

I jetted (via JetBlue) to Orlando on Friday Dec. 12th to spend a few days with my mom. Seeing as this was Disney country we needed to see at least one park, which this trip was Hollywood studios. Overall I liked the park, the Lights, Motors, Action show and Aerosmith ride were cool for sure. However, for the holiday season, the Osborne holiday light spectacular was the highlight here.

Once the weekend was over I headed to Port Charlotte ( a real hopping town 😉 ) where the focus of the week was photography. My cousin had requested I set up a photo shoot for her as an early 20th birthday present, so thats what we did. After realizing how much Muslin (fabric) cost locally we opted for a remote photo shoot in Sarasota and Venice, which I will post in a few days, probably after the holidays.

We did end up shooting a few other places for fun as well (since we seem to both share a hobby of photography). However, one of the most interesting mini-trips was to Anna Maria Island. Ever see those movies of small towns where everyone knows each other and loves the community aspect of it all? No? Well go to Anna Maria Island, its happening still.

Once we arrived on the island via an hour car ride, Teisha, my cousin took me on a memories trip to her old houses and other various places. We grabbed lunch at this cafe on the beach where I had one of the best white fish sandwiches I have ever encountered. We ended the day trip at a little local ice cream shop where my cousin used to go, so it was interesting to go back. I actually met a gentleman who knew my childhood friend Andrew and even attended his memorial bike run, which was very cool to me (small world).

On the last weekend I went to dinner with the family at a Japanese restaurant and had a great bunch of sushi and hibachi goodness. So much so that we had to take it back home, but it was sooo good (almost as good as the real thing).

On Saturday (the last full day) I got the chance once again to attend church with my cousin, where I actually went to school when I was much younger.. and people still know me. After church there was this beach gathering with food, friends and water.. and I couldn’t think of a better way to spend a Saturday.

On Sunday (travel day) I got stuck at Ft. Myers airport due to Boston weather conditions, but ended up arriving at about 2:30. It is great to be back home for the holidays and I am sure I will be going back to Florida soon enough, its where the other half of my family is!

by mkeefe on Dec 11th, 2007

Wireless onboard

JetBlue has recently announced a beta service they are offering on select planes. This service “BetaBlue” is wireless im and email from 10,000 feet. Basically you can email and use IM (live and yahoo) from the comfort of your seat and any wireless smartphone or laptop.

At this time they don’t offer “surfing” but being this is beta I guess it could be coming next.

I look forward to trying this FREE service out when I take a trip to Florida next year.